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First Name*

Last Name*

Phone Number*

Address*

Province, City, Barangay*

Landmark and delivery notes*

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ORDER FORM

Every order contributes to feeding rescue animals.

Kindly place orders responsibly. Please ensure your details are correct and that someone can receive your parcel upon delivery. Bogus or refused orders create unnecessary costs and affect funds meant for our rescue support efforts.

Thank You for Your Purchase!

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Order Summary

Phone Number:

Address:

Landmark:

Total amount:

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1. Information We Collect
When you place an order on our website, we collect certain personal information necessary for order processing and fulfillment. This includes your full name, phone number, and valid shipping address. While you may browse our website without providing personal information, submitting these details is required to complete a purchase.

 2. Use of Collected Information
Kinang at Kalinga is committed to using the personal information collected solely for specific purposes. This includes contacting customers to confirm order details and delivery information, enhancing customer service and support, and conducting market research to improve our products and services.

 3. Cookies
Cookies are small data files stored on your device by your web browser while browsing our website. These files help us recognize your browser, retain certain preferences, and analyze user activity to enhance your browsing experience. We use cookies to improve website functionality and optimize future interactions. By using our website, you consent to our use of cookies. You may disable cookies through your browser settings, though this may affect certain website features.

 4. Data Sharing & Disclosure
Kinang at Kalinga respects your privacy and does not sell, trade, or share personal information for commercial purposes. We collect your data exclusively for order fulfillment and after-sales services. However, we may disclose personal information if required by law, court order, or government request, or in cases where a customer violates our Terms of Service. We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

 By using our services, you acknowledge and consent to the terms outlined in this Privacy Policy.

OUR PRIVACY POLICY:
HOW WE COLLECT YOUR DATA

Shipping Costs
We offer free nationwide shipping, except in special circumstances where additional fees may apply. In such cases, customers will be informed in advance.

Shipping Time
We are committed to delivering your order within seven (7) days from the date of successful purchase for on hand items and within fourteen (14) - twenty (20) days for pre-order items.

Delivery Terms
Orders are typically delivered within three (2) to four (4) days upon ship out for customers located in cities and urban areas. For customers in remote or rural areas, delivery may take approximately four (4) to seven (7) days upon ship out. Please note that shipping times may be extended during holidays or in cases of unforeseen events such as natural disasters. We appreciate your patience and understanding in such situations.

Product Inspection & Replacements
Customers are strongly encouraged to inspect their orders upon receipt and before use to ensure accuracy and proper condition.

Kinang at Kalinga will provide a FREE replacement of the same item if the product is found to be damaged, defective, or incorrect upon delivery, subject to verification and compliance with the requirements below.

Change-of-mind requests, personal preferences, or personal expectations are strictly NOT covered under this policy. Please read the product specifications to better understand the details of the product/s you are purchasing.

REPLACEMENT REQUIREMENTS:
To ensure a fair and smooth process, all replacement claims must meet ALL of the following conditions:

Unboxing Video Required
A clear, continuous, and unedited unboxing video is required.
The video must:
1. Start before the parcel is opened
2. Clearly show the shipping label/shipping waybill
3. Capture the item’s condition immediately upon opening

Inspection-Only Use
The product must be in original packaging and at least 80% full.
Extended use, repeated testing, or prolonged wear is considered acceptance of the product and voids replacement eligibility.

Report Within 7 Days
Claims must be reported within 7 days from the date of delivery and immediately upon discovery of the issue.

No Replacements for Used or Tampered Products
Products that are heavily used, altered, or tampered with will not be eligible for replacement.

Damage Must Be Evident Upon Unboxing
Damage or defects must be clearly visible during the unboxing video.
Issues caused by mishandling after receipt are not covered.

Kinang at Kalinga reserves the right to deny claims that do not meet the stated requirements.

Any attempt to submit false, misleading, edited, or reused evidence may result in the claim being rejected and the customer being flagged for fraudulent activity in our nationwide seller database, which may affect future transactions with participating sellers.

By placing an order with Kinang at Kalinga, you agree to the terms outlined in this Shipping Policy.

SHIPPING & REPLACEMENT POLICY